Terms of use
Thank you and welcome to the Tsuen Lee International Ltd website (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms and Conditions and any other rules posted on the Site (collectively, the “Terms and Conditions”). Please note that by accessing any area of Lmnet, you agree to be bound by these Terms and Conditions. We also strongly advise you to see our full privacy policy statement.
Compliance with laws
Lmnet is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
Registration
You are required to register before placing any order through this website. During the registration:
- You must provide us with accurate, complete and up to date registration information;
- You must safeguard your username and password;
- You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;
Lmnet has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
Use of Site
This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Lmnet reserves the right (but without the obligation or liability) to prohibit or remove any such material.
Please review the following basic terms that govern your use of and purchase of products from our Site.
1. Changes to terms and conditions
Lmnet reserves the right to make any changes to the Site, related policies and agreements, and this Terms and Conditions at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, and the Terms and Conditions. By continuing to use this Site following such changes to this Site or the Terms and Conditions herein, you will be deemed to have accepted and agreed to be bound by such changes.
2. Privacy Policy
Our business has been built on the trust and confidence our customers place in us. To preserve the confidentiality of all information you provide to us, we maintain our Privacy Policy.
3. Product Description & Information
3.1 Lmnet will endeavor to ensure that the Content and the product descriptions on the Site to be as accurate and complete as possible. However, we do not warrant that Content and product descriptions are accurate, complete, current or error-free.
3.2 We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. All pictures shown on our website are for reference only.
3.3 Most Lmnet products displayed at the Site are available in selected Lmnet warehouse while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Lmnet warehouse. All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
4. Pricing
4.1 The prices displayed at the Site are quoted in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
4.2 If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
5. Payment
5.1 Our online payment service provider is PayDollar, a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified by VISA and MasterCard SecureCode for added security protection for both customers and merchant.
5.2 Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
6. Acceptance of your Order and Delivery
6.1 Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Lmnet will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong (as defined below) and are written in English. We offer free delivery (single location only) for purchases over HK$500. Delivery service is limited to Hong Kong, Kowloon and New Territories (commercial and residential addresses only). Delivery is not available to outlying islands, restricted areas, hotel guest rooms, ports or marinas. Delivery service is not available to areas that cannot be reached directly by our vehicles, or buildings without a functioning lift to the 3/F or above. In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time. Orders can be picked up personally in our office, by fixed appointment only.
6.2 Lmnet reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
(1) The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items;
(2) We identify a pricing or product description error;
(3) We are unable to obtain authorization for payment;
(4) You do not meet the eligibility criteria to purchase as set out in this Terms and Conditions.
6.3 The customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
6.4 All products sold are for customers' use only and shall not be commercially resold. Lmnet may refuse any purchasing order which it suspects is for commercial resale.
Our Customer Service will contact you as soon as possible if there are any problems with your order.
7 Title of Products, Documents and Fees to Import
All title of products will be passed to customer when order is dispatched by Lmnet. Lmnet will deliver the products according to customer’s instructions. For many international shipments you may be required to pay customs and duties, obtain certain license or apply for registration of your purchased products in your own country to receive delivery of your package. The customs charge and/ or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations.
8 Delivery
8.1 You will be given an indication of the expected delivery time when you place your order online. Lmnet’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
8.2 Lmnet insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Lmnet. You also accept the associated transfer of responsibility in the same way. Lmnet reserves the right to update our Delivery policy at its sole discretion without prior notice.
8.3 All items purchased from Lmnet are made pursuant to a delivery contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
9 Returns
In order to provide you with the best possible online shopping experience, Lmnet guarantees every item sold will be delivered in perfect condition and we assures our product with zero defects. Whilst we use our best efforts to ensure that the product is delivered in perfect condition, the product may be damaged accidentally in the delivery process. We will return or refund our product on any damaged, defective, or wrong items.
10 Third Party Links
10.1 The Site may contains links to outside services and resources, the availability and content of which Lmnet does not operate or prepare. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
10.2 Lmnet is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
11 Disclaimer
11.1 This site and all contents materials, products (including software) and other services included on or otherwise made available to you of the site are provided by Lmnet on an 'as is' and "as available" basis, unless otherwise specified in writing. Lmnet makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, you expressly agree that your use of the Lmnet the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Lmnet shall not be liable for any damages of any kind related to your use of this site. Lmnet does not warrant that the Lmnet services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Lmnet services, Lmnet's servers or electronic communications sent from Lmnet are free of viruses or other harmful components.
11.2 From time to time there may be information on Lmnet site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your Lmnet purchase, you may view our Return and Exchange Policy for more information.
12 Liability
12.1 Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Lmnet takes no responsibility for any such views as they do not necessarily reflect ours.
12.2 Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Lmnet will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this Terms and Conditions.
13 Use Restrictions
13.1 You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, 'Content') are owned by Lmnet or its licensors. You are expressly prohibited from using any Content without the express written consent of Lmnet or its licensors. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Lmnet reserves the right (but without the obligation or liability) to prohibit or remove any such material.
13.2 Except as otherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Lmnet, and/or the appropriate licensor.
13.3 Permission is hereby granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained.
13.4 You may not, without Lmnet’s express written permission, 'mirror' any material contained on this Site or any other server. Any permission granted herein terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials.
13.5 Any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.
14 Prohibitions and Failure to Comply
We may take actions against your account for activities including, but not limited to:
• Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way;
• Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;
• Advertising or sending unsolicited messages of any kind;
• Impersonating others or providing any kind of false information Lmnet reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.
15 Intellectual Property Rights
15.1 All software and Content are the intellectual property of Lmnet and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Lmnet and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Lmnet. Any such unauthorized actions may result in civil consequences or criminal penalties.
15.2 Lmnet reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
16 Indemnity
You agree to indemnify and hold us, our employees, agents, officers, directors, agents, contractors, suppliers and other representatives harmless from and against all liabilities, damages, claims, actions, costs and expenses (including legal fees), in connection with or arising from:
(a) breach or non-observance of any of the terms and conditions herein by yourself or any other person or entity where such person or entity was able to access and/or use this Website by using your User Name and/or password;
(b) access to and/or use of this Website by yourself or any other person or entity’s access to and/or use of this Website where such person or entity was able to access this Website using your User Name and/or login password.
17 Mergers, Acquisitions and Bankruptcy
If Lmnet should ever file for bankruptcy or merge with another company, or if Lmnet should decide to buy another business, or sell or reorganize part or all of Lmnet 's business, Lmnet may be required to disclose your personal information to prospective or actual purchasers and other parties. It is Lmnet’s practice to obtain appropriate protections for information disclosed in these types of transactions. Lmnet cannot, however, guarantee that Lmnet®'s Privacy Policy will remain unchanged if Lmnet is sold or merges with another company.
18 Termination
This Terms and Conditions is effective unless and until terminated by either you or Lmnet .You may terminate this Terms and Conditions at any time. Lmnet also may terminate this Terms and Conditions at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Lmnet's sole discretion you fail to comply with any term or provision of this Terms and Conditions. Upon any termination of this Terms and Conditions by either you or Lmnet you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Terms and Conditions or otherwise.
19 Complaints and Compliment
19.1 We would encourage you to speak openly about your concerns, if you have any concerns or comment about the Lmnet, please contact us.
19.2 We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us for any order related complaints or comments.
19.3 Lmnet respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.
20 Governing Law and Jurisdiction
The terms and conditions herein shall be governed by the law of the Hong Kong Special Administrative Region of the People's Republic of China (the "Hong Kong") and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.
21 Notice
Lmnet may deliver notices to you by means of electronic mail, a general notice on Lmnet or by post. You may give notice to Lmnet at any time by means of electronic mail to Lmnet or by post to the following address: Room 403, 4/F., 106 How Ming Street, Crown Industrial Building, Kwun Tong, Kowloon, Hong Kong
22. Other Terms
22.1 The illegality, invalidity or unenforceability of any provision of the terms and conditions herein under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.
22.2 No waiver of any breach of the terms and conditions herein will amount to a waiver of any other breach.
22.3 If there is any conflict or difference between the Chinese version of the Terms and Conditions and its English version, the English version prevails.
22.4 Lmnet hereby reserves the right of final and conclusive decision on the interpretation of this Terms and Conditions.